Terms and Conditions MyWinn —
A Complete Guide for All Players

01 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Player" or "Member") and MyWinn ("Company", "we"). This document applies to all users of the MyWinn platform accessible via the website mywinn.pro as well as any mobile app we provide.

By accessing our website, registering an account, making a deposit, playing any game, or using any mywinn service, you acknowledge that you have read and understood these Terms and Conditions, our Privacy Policy, and any applicable game-specific rules.

These Terms and Conditions may be amended from time to time. You are responsible for reviewing this document periodically. Continued use of the platform after any amendment is considered acceptance of the revised terms.

02 Account Eligibility

To register and use mywinn services, you must meet all of the following eligibility requirements:

• Be at least 18 years at the time of registration.
• Being a resident or citizen eligible to use the platform from your geographic region.
• Have full legal capacity to enter into binding contracts.
• Not included on any self-exclusion list or platform ban.
• Register only one personal account — multiple accounts per individual are strictly prohibited.
• Do not register on behalf of another person or use a false identity.
• Only play with your own funds — not borrowed money or funds obtained unlawfully.

MyWinn reserves the right to request proof of age and identity from any member at any time. Failure to provide the required documents may result in the account being suspended until the verification process is complete.

03 Registration & Account

When registering, you are required to provide accurate, complete, and up-to-date information. MyWinn enforces a one-account-per-person policy — any attempt to open a second account using the same name, email, phone number, or banking details will be detected and may result in the closure of all associated accounts and forfeiture of any remaining balances.

• The registered full name must match a valid government-issued identity document.
• Your email address must be active and reachable — it is used for verification and important communications.
• The phone number provided must be your personal number and must be active.
• Your account password is solely your responsibility; do not share it with anyone.
• MyWinn recommends enabling two-factor authentication (2FA) for added account security.
• Any suspicious activity on your account must be reported to us immediately.

MyWinn will not be liable for any losses arising from unauthorised access to your account due to your own negligence in maintaining security measures.

04 Deposits & Withdrawals

MyWinn supports a wide range of local payment methods including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and digital wallets such as Touch 'n Go eWallet. All transactions are processed through secure channels encrypted with 256-bit SSL encryption.

• The minimum deposit is RM 30 per transaction.
• Withdrawals are processed automatically within an average of 5 minutes once the application has been approved.
• The bank account holder name must exactly match the name registered with MyWinn.
• Players must fulfil the bonus wagering requirements (if any) before submitting a withdrawal request.
• MyWinn reserves the right to request a KYC review before approving withdrawals that exceed certain limits.
• Any withdrawal attempt to a third-party account will be rejected immediately.
• In exceptional circumstances, security verification may delay a withdrawal; we will notify you via email.

05 Bonuses & Promotions

MyWinn offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, slot promotions, and VIP rewards. Each promotion has specific wagering requirements and terms clearly stated on its respective promotions page.

• All bonuses are subject to the stated wagering requirements (typically between 20x and 35x) before withdrawals are permitted.
• Each promotion may only be claimed once unless otherwise stated.
• Bonuses cannot be transferred or directly exchanged for cash.
• MyWinn reserves the right to void bonuses if abuse attempts are detected, such as hedge betting, use of multiple accounts, or abnormal wagering patterns.
• VIP members are entitled to exclusive bonuses not available to regular members.
• Bonus expiry dates will be stated in the relevant promotion terms; expired bonuses cannot be recovered.
• MyWinn reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

06 Game Rules

All games offered at MyWinn — including slots, Live Casino, Sports Betting, and e-sports — are subject to their own specific rules available on the respective game pages. The following general rules apply to all games:

• All games use a Random Number Generator (RNG) certified by iTech Labs, an internationally accredited independent testing body.
• Game results are final once a round is completed and cannot be disputed unless a clear technical error has occurred.
• In the event of a technical disruption during gameplay, affected bets will be returned to the player's account balance.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• Any attempt to exploit technical vulnerabilities or commit fraud will result in immediate account closure.
• Minimum and maximum betting limits for each game are displayed on the respective game interface.

For sports betting, all odds are subject to change until the bet is placed and confirmed. Confirmed bets cannot be cancelled except under specific circumstances such as event cancellation or match format changes.

07 Member Conduct

MyWinn is committed to providing a safe, fair, and enjoyable gaming environment for all members. The following behaviours are strictly prohibited and may result in disciplinary action including warnings, account suspension, or permanent closure:

• Using abusive, threatening, or offensive language toward staff or other members on the platform.
• Sharing your login credentials or allowing others to use your account.
• Registering or using an account on behalf of another individual.
• Making false claims, fabricated complaints, or providing misleading information to the support team.
• Conducting any form of money laundering through the mywinn platform.
• Colluding with other players to cheat or exploit the gaming system.

08 Security & KYC Verification

To protect all members and the integrity of the platform, mywinn enforces strict Know Your Customer (KYC) procedures. This process may be required during registration, before your first withdrawal, or at any time we deem necessary.

• Documents that may be requested include: a copy of your MyKad or passport, a recent bank statement, and proof of residential address.
• All documents are submitted through secure channels and stored with full encryption in accordance with our Privacy Policy.
• Failure to complete KYC within the specified timeframe may result in a temporary suspension of withdrawal services.
• All information submitted during KYC must be accurate and current — expired documents will not be accepted.
• Our platform is protected by 256-bit SSL encryption and two-factor authentication (2FA) to keep your account secure.

09 Account Closure & Suspension

You may close your mywinn account at any time by contacting our customer support team. Prior to closure, all eligible balances will be paid out to you, subject to standard checks and fulfilled KYC requirements.

• MyWinn reserves the right to suspend or close accounts without prior notice if there is evidence of fraud, abuse, or violation of terms.
• Accounts suspended for security reasons will be investigated within 72 business hours.
• If the closure is at your own request, any active bonuses that have not met the wagering requirements will be forfeited.
• Members who have activated self-exclusion cannot reopen their account until the designated period has ended.
• In confirmed cases of fraud, mywinn reserves the right to hold the account balance while an investigation is conducted.

10 Limitation of Liability

MyWinn provides its online gaming platform on an "as-is" basis. While we continuously strive to keep the platform running without interruption, we cannot guarantee that the service will always be available free of technical disruptions, delays, or errors.

• MyWinn is not liable for any losses arising from internet disruptions on your end.
• Losses arising from valid game outcomes cannot be claimed back.
• MyWinn is not liable for any indirect, consequential, or anticipated loss of profits.
• In the event of a confirmed technical error affecting gameplay, mywinn will refund only the affected bets.
• mywinn's maximum liability to any player is limited to the total deposits actually made by that player in the 30 days preceding the claim.

11 Amendment of Terms and Conditions

MyWinn reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website.

We will endeavor to notify members of significant amendments via email or in-platform notifications. However, it remains your responsibility to review this page periodically to stay informed of the latest terms applicable to your use.

Your continued use of the MyWinn platform after any amendment is published constitutes your acceptance of the revised terms. If you disagree with the changes, please stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, mywinn's customer support team is available 24 hours a day, 7 days a week.

• Support email: [email protected]
• Live chat is available directly within the platform after logging in.
• Email response time: within 2 business hours.
• Support is fully available in both Bahasa Melayu and English.

For formal complaints, please submit full details including your account number, date of incident, and a brief description of the issue. All complaints will be investigated transparently and a response will be provided within a reasonable timeframe.